Protecting Your Reputation
We understand that as a small business owner, your reputation is everything. Abuse of our review system will not be tolerated and reviews that violate our policies will be removed.
We Recognize Good Customer Service
When investigating disputes, Etsy carefully weighs your account history. Sellers who have an account in good standing are more likely to have disputes resolved in their favor.
If a buyer reports that an item has not been delivered or is not as described, as long as you have followed the Seller Protection Policy, Etsy will attempt to help you resolve these disputes. We strive to protect sellers regardless of the price of their listings.
In many cases, our fraud specialists and automated detection systems intercept and stop fraudulent transactions before they are completed. If a fraudulent or unauthorized transaction does occur, Etsy investigates and can often resolve the issue without needing to contact you. For sellers who use Etsy Payments, Etsy will work with you to try to resolve any fraudulent or unauthorized transactions.